Reduce the response gap
Potential incidents can be assessed and actioned when they arise, rather than simply being logged for the next working day.
HCS Follow the Sun Support
Always on support. Continuous operational resilience.
Keep your critical IT services monitored, protected and supported around the clock with HCS Follow the Sun Support.
Our integrated operations teams in Ireland and New Zealand deliver continuous 24x7 monitoring, triage, escalation and operational support, helping your organisation respond to issues as they arise, not when the next working day begins.
Technology does not stop when the working day ends
Critical systems, cloud platforms, cybersecurity tools, backups and business applications continue to operate around the clock. The risks that can disrupt them do too.
Traditional out of hours support models can leave a gap between an alert being raised and investigation beginning. This delay may increase the operational, financial and reputational impact of an incident.
HCS Follow the Sun Support is designed to close that gap through continuous oversight and earlier action.
Move beyond reactive out of hours support
Rather than relying solely on after hours callouts, HCS Follow the Sun Support provides a fully staffed service model, with qualified engineers actively monitoring customer environments and responding as issues emerge.
This proactive approach supports:
- Earlier detection of potential incidents
- Faster intervention when an issue arises
- Reduced disruption to business operations
- Clearer escalation to the right level of expertise
- Greater confidence in the resilience of critical IT services
Why Follow the Sun support matters
Protect business continuity
Earlier intervention can help limit service disruption and support the availability of critical systems.
Strengthen operational resilience
Continuous oversight supports faster investigation and escalation across infrastructure, backup and cybersecurity events.
One integrated service operation across two hemispheres
HCS brings together operational support teams in Ireland and New Zealand to maintain seamless coverage as the working day moves across time zones.
The teams operate as one service operation, supported by shared processes, tooling and escalation paths. New Zealand provides a strong time zone fit with Ireland, alongside a skilled technology talent base and close cultural alignment.
Detect
Continuous monitoring provides operational awareness around the clock.
Assess and act
Analysts investigate, triage and begin remediation activities where possible.
Escalate
Level 3 engineers and subject matter experts are engaged when deeper expertise is required.
The business benefits
Faster incident response
Potential issues can be identified and actioned sooner, reducing the time between detection and remediation.
Reduced business disruption
Proactive intervention can help prevent an issue from developing into a service affecting outage.
Improved operational resilience
Critical platforms are monitored continuously to support availability and service continuity.
Enhanced cyber resilience
Security events can be investigated and escalated outside normal business hours, reducing response delays.
Greater recovery assurance
Backup failures can be reviewed and addressed sooner, helping improve recovery readiness.
Access to the right expertise
Level 1 and Level 2 analysts are supported by Level 3 engineers and subject matter experts when further expertise is required.
A stronger approach to managed services
HCS Follow the Sun Support moves beyond traditional reactive cover with continuous monitoring, earlier intervention and clearer escalation, helping organisations keep critical IT services available, protected and operationally resilient.
Want to learn more about how the service works?
About us
Why Choose HCS?
HCS helps organisations navigate digital transformation with confidence. Our Microsoft specialists work closely with customers to identify the most valuable AI opportunities and ensure they achieve measurable outcomes from their investment.
With extensive experience delivering Microsoft solutions across Ireland, we help businesses move beyond the hype and realise genuine business value from AI.
